Archives - February 2020


Is Your MSP Just a “Break-Fix IT” Model in Disguise?

Over the last several years, the IT support industry has largely repositioned its core service offerings in response to the changing needs of businesses. The old, reactive IT support model of break/fix has been ostensibly replaced by comprehensive, end-to-end managed service plans (MSPs). These plans are supposed to be designed to fully manage an organization’s …