Buyer Beware: There is no universal standard for the “Managed Service Program”


In our industry, ad-hoc network support services have become obsolete in favor of a more pro-active, managed approach to network support and security. This evolution occurred due to the growing frequency and increasingly sophisticated attacks to our data networks.

Many organizations are now offering “managed service programs” (MSPs). Unfortunately, if you’ve seen one managed service offering, you have seen exactly that – one managed service offering. MSPs tend to be like snowflakes; no two programs look the same.

For example, take one of the most important aspects of data security found in MSPs: the backup. Years ago, we used magnetic tapes to store data and, to really be secure, we would take a set of tapes off-site to ensure access even in the event of a physical disaster. Today, backups are typically copied to an on-site device with a connection to a cloud-based backup location.

But backing up just data isn’t enough. In order to recover from a Ransomware attack and to meet your Recovery Time Objective (RTO), you must backup your data, application programs, and your user authentication codes. NetCenergy’s MSP enables customers to resume operations by pointing their endpoint systems to the cloud location where ALL of their information is backed up.  This way, we can use the cloud-based server to deliver their applications and data regardless of the condition of their systems.

With every component of a managed service plan, there are different degrees or levels of services. It’s important to understand just what your IT support organization is giving you in their MSP so that when you’re reviewing service providers, you’re comparing apples to apples.

Authored by Donald Nokes