We’re a Rhode Island-based outsourced IT department that services clients across a variety of industries.
Join our team! We offer a collegial work environment, and competitive compensation/benefits … as evidenced by our low turnover rate. We have an established client base and love helping our clients grow and prosper.
At NetCenergy, we believe in:
- Working with integrity
- Maintaining open lines of communication among our fellow teammates and our clients
- Investing in and empowering our people
- Providing our people the freedom to pursue their interests and hone their skills
Providing our employees with opportunities for development and our clients with roads to success remain the centerpiece of everything we do; we are constantly growing our knowledge and refining our expertise to harness the full potential of the products and services we offer. If helping other small businesses get the most out of their technology solutions sounds like rewarding work to you, then we hope you will join us.
Check out our summer 2022 and January 2023 employee outings.
CURRENT OPENINGS: Desktop / End User Technician
NetCenergy is a RI based managed services provider specializing in high-touch, quality, IT support. We are seeking a proactive, creative, knowledgeable technician to join our client services team.
Applicants who have a balance of technical skills and interpersonal skills will thrive in the multi-client environment, as well as learn, grow, and potentially move up through the organization. Our team works physically from our office in Cranston, RI.
Essential duties and responsibilities
- Provide technical assistance, installation, and support for our MSP clients as it relates to desktops and laptops for both software and hardware.
- Resolve minor technical problems with Local Area Networks (LAN).
- Respond to service tickets either in person or over the phone.
Requirements
- At least two years of professional experience in desktop support or related field
- Strong knowledge of Windows operating systems and Microsoft Office Suite (0365)
- Ability to work with non-technical clients through the problem-solving process
- Ability to diagnose and troubleshoot basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Valid drivers license and proof of current insurance
Compensation
NetCenergy offers a full benefits package including Medical, Dental, Life, 401K and Paid Time Off. We offer a competitive salary that is commensurate with experience and education.
For consideration, send resume to apply@netcenergy.com
Nick Eckman joined NetCenergy in 2016 from an international gaming company. Nick’s experience with supervising and implementing secure, fiber and copper wire infrastructure services provides our clients with a team of highly trained and experienced technicians. In addition to the skills required to manage our infrastructure services department, Nick brings a very experienced and focused approach to project management and is a stickler for accurate documentation for every project designed and built by his team.
Peter Lachapelle joined NetCenergy in 2015 and is responsible for leading all of NetCenergy’s operations and accounting functions. Each department within NetCenergy reports through Lachapelle. He brings his years of experience to maintain a pragmatic, efficient, client-focused team at NetCenergy. Lachapelle joined NetCenergy after completing a 27-year career with a Rhode Island, federally-charted bank which culminated in his senior management position as COO and CFO for the bank.
Peter Nelson has 25+ years of technology and management experience and has been with NetCenergy since inception. Peter serves as the VP of Engineering at NetCenergy. His role consists of managing the engineering staff, driving the companies technology strategy, and ensuring NetCenergy keeps up to date on new technologies and solutions.
As a Founding Partner, Dan is a result oriented individual who is always focusing on what is best for his client. He understands that business applications empower an organization and that technology must support those critical business applications. Dan’s technology career started in 1990 at EMC Corporation. Through the years, he has represented technology and consulting services for several organizations until 2003, when he and Don Nokes founded NetCenergy.
As President of NetCenergy, Don is responsible for ensuring client satisfaction, overseeing overall performance, and for providing direction to the organization. Prior to co-founding the firm with Dan Charland, Don held senior leadership positions with IT service firms ranging in size from $3 Billion to $10 Million in annual sales.
With decades of hands-on HR experience, Margery Ahearn is our Director of Human Resources, overseeing all hiring of new positions for NetCenergy with a careful eye on sourcing technology savvy engineers and skilled office-based professionals who fit our company culture, understand our commitment to our clients, and bring their time and talents to our team. Margery has both a BA and MBA in Business Administration from Southern New Hampshire University.