Several years ago, after providing a check to a merchant for a service I received, the clerk handed the check back to me attached to my receipt. It was marked ‘void.’
During a subsequent conversation with my banker, he explained the process, mentioned that check scanning was available through them and asked if I was interested in it for our company. Was I interested? This had the potential to save me significant time each day by reclaiming the time we spent preparing deposits and driving to the bank. Of course, I was interested!
It struck me that had I not asked about this feature, my banker may never have told me about it. He either didn’t know my company well enough or wasn’t thinking much about it. Either way, I left feeling like our relationship was, unfortunately, a very passive and transactional one.
That’s not the way it should be between your IT service company and your organization, either. You shouldn’t have to stumble onto a technology that will improve your business; your IT partner should be proactively presenting these options to you! It’s our job is to understand your business and strategically help you plan and optimize your technology. This is even more important as cyber threats continue to grow. You need a firm to not only play defense but also remain committed to leveraging technology to improve your customer service, enhance employee job satisfaction, and provide solid ROI.
This isn’t done on an ad hoc basis; it can only happen when you have a strong relationship with your IT firm. If your current provider isn’t as proactive as your organization deserves, you owe it to yourself, your clients, and your employees to look into an organization that offers a Managed Service Plan (MSP). For a better understanding of what you should expect from your IT firm, give us a call and we can provide some insight as to what to look for in an IT provider in today’s connected world.
As President of NetCenergy, Don Nokes is responsible for ensuring client satisfaction, and overseeing company performance and direction. Prior to co-founding the firm with Dan Charland in 2003, Don held senior leadership positions with IT service firms ranging in size from $3 Billion to $10 Million in annual sales.
Nick Eckman joined NetCenergy in 2016 from an international gaming company. Nick’s experience with supervising and implementing secure, fiber and copper wire infrastructure services provides our clients with a team of highly trained and experienced technicians. In addition to the skills required to manage our infrastructure services department, Nick brings a very experienced and focused approach to project management and is a stickler for accurate documentation for every project designed and built by his team.
Peter Lachapelle joined NetCenergy in 2015 and is responsible for leading all of NetCenergy’s operations and accounting functions. Each department within NetCenergy reports through Lachapelle. He brings his years of experience to maintain a pragmatic, efficient, client-focused team at NetCenergy. Lachapelle joined NetCenergy after completing a 27-year career with a Rhode Island, federally-charted bank which culminated in his senior management position as COO and CFO for the bank.
Peter Nelson has 25+ years of technology and management experience and has been with NetCenergy since inception. Peter serves as the VP of Engineering at NetCenergy. His role consists of managing the engineering staff, driving the companies technology strategy, and ensuring NetCenergy keeps up to date on new technologies and solutions.
As a Founding Partner, Dan is a result oriented individual who is always focusing on what is best for his client. He understands that business applications empower an organization and that technology must support those critical business applications. Dan’s technology career started in 1990 at EMC Corporation. Through the years, he has represented technology and consulting services for several organizations until 2003, when he and Don Nokes founded NetCenergy.
With decades of hands-on HR experience, Margery Ahearn is our Director of Human Resources, overseeing all hiring of new positions for NetCenergy with a careful eye on sourcing technology savvy engineers and skilled office-based professionals who fit our company culture, understand our commitment to our clients, and bring their time and talents to our team. Margery has both a BA and MBA in Business Administration from Southern New Hampshire University.