Part IV: VoIP Deep Dive – Intermedia

15
Jan

For our fourth installment in our Voice over Internet Protocol (VoIP) blog series, we are evaluating Intermedia. Intermedia is based in Sunnyvale, California and was founded in 1995.

Intermedia’s service offering is branded as “Unite”.  They offer two pricing levels; Unite Pro Plan ($27.99/month) and Unite Enterprise Plan ($32.99/month). Each offers a cloud-based phone system, auto-attendant, voicemail, unlimited calling to US and Canada, team messaging, and online meetings.

Some VoIP services use a third-party video conferencing solution that is integrated but Intermedia’s video conferencing service is built into the product.

The following is a list of key features available with Intermedia’s Unite Pro plan. I have added a brief description of the feature for your edification:

  • Voicemail and Greeting – Personalized voice mail and greetings. Messages can be received or forwarded as a downloadable email attachment.
  • Video Conferencing – Using their AnyMeeting system, Intermedia allows you to host video calls with up to 4 participants.
  • Audio Conference Calling – Up to 200 participants with 200 toll-free minutes/month
  • Team Chat and Messaging – Text messages can be sent to your same phone number. Your clients have the convenience of one number to reach you.
  • Mobile & Desktop Apps – Load your softphone app on up to five endpoints. When a call comes in you can answer it on your office phone, PC, tablet, or cell phone.  
  • Hunt Groups – With Unite, you can enter up to ten hunt groups.
  • Spam Caller Protections – The system can identify spam callers and automatically reject those calls.
  • Call Forwarding – Forward calls to any extension, to an outside line, or directly to voicemail using Intermedia’s answering rules.
  • Auto-Attendant – Customize greetings and route incoming calls based on business hours, the date, or a date range.
  • Call Flip – Allows you to continue your active call using a different device. You can flip from your mobile phone to your desk phone and back again.
  • Third Party Integrations – this feature allows you to connect your Unite Desktop App to popular third-party business applications to increase productivity.

These are just a few of the features that Intermedia has to offer. Intermedia can also bundle Microsoft Exchange email into their offering as well. They also provide a lower cost for a lobby phone which most VoIP services don’t have. The base cost of the service is a bit more expensive than the other available solutions, however, many of intermedia’s standard features and functionalities, such as call recording and unlimited voicemail storage, are paid add-on features with other providers.

One key feature is their uptime service level agreement (SLA) which touts a 99.999% uptime. Whenever you purchase a cloud service like this, a key differentiator is access to an available, efficient support line. Intermedia’s 24 x 7 support received J.D. Power’s certification for effective support.

Next month, I’ll take a deeper look into RingCentral, 8 x 8, and Intermedia’s competitor, Nextiva. 

 

Authored by Donald Nokes